Rental & Store Policy

Bklynfavors Rental and Purchase Store Policy

RENTALS

All rentals of furniture, linen, fabric, carpet runners and equipment are the sole responsibility of the customer who signs this invoice.  Once customer provides a deposit and signature, customer has read and understands the policy of the company.  Rentals are for the duration of a customer’s event.  Rentals which are pick up on a Friday, Saturday or Sunday must be returned no later than Tuesday by 7pm.  Any rental returned after this time will incur a $20.00 late fee from their refundable deposit.  Rentals that are returned after Wednesday will forfeit your entire refundable deposit and still must be returned.  Any furniture, equipment, fabric or linen not returned will be considered stolen and reported to the authorities for recovery purposes.  Rentals which must be delivered must be delivered and picked up on the scheduled day and timeframes.  Once driver arrives with rentals or décor items, customer or representative for customer must be present and available to sign receipts and pay refundable deposit unless deposits and signatures were collected at time of purchase.  All customers have a 15 minute grace period once drivers arrive for delivery and/or set up.  If no one is available to open venue, sign receipts or provide refundable deposit, driver and/or décor staff will have to leave.  Please make sure there is someone available at time of delivery and NOTE, there is always another event to decorate and furniture to deliver after yours and most likely decorators and drivers will not be able to return in time for your event.  If they must return for refundable deposits and signatures, you will be charged another delivery fee which will be 50% of your total delivery and pick up fee.  Once driver arrives for pick up, you must surrender rentals.  Driver cannot wait.  If you require more time, you must contact the driver before he leaves to pick up.  If Driver has to wait for you to open gifts and/or take additional pictures, you will be charged $25.00 per 15 minutes deducted from your refundable deposit.  If you rent seating for your event and the seating cannot fit through the door or doors, we are not responsible.  Bklynfavors will not turn furniture upside down, shoved or put on the ground to get your rental inside of a venue.  If we have to take the original seating back to bring another one, you will be charged an additional delivery and pick up fee equal to the original price.  We do not guarantee that the rental will be on time for your event.  Customers are responsible for any damages sustained by forcing furniture into venue doorways and stairways.  Furniture that is ripped, stain or broken will forfeit your deposit.  Any damages that are above the refundable deposit amount will be billed to customer for immediate payment.  Do not eat or drink on linen furniture.  Take photos with caution.  Do not sit on arms of chairs, drag to move or remove furniture from venue.   Linen and fabric must be returned in a re-rentable condition.  Rips, heavily stained and severely oiled linen is considered damaged.  Draping fabric drenched in alcohol, food articles and/or beverages of any kind are considered damaged.  Carpet runners returned with gum, candy and any other food particle that cannot be cleaned is considered damaged.  We cannot control weather, traffic and the delay of other customers.  All deliveries are scheduled one to two hours before your event is due to start.  Drivers are only considered late if they arrive after your event has started.  Drivers are responsible for contacting all clients if they are delayed in any way for pickups and deliveries.  All deposits hold your rental and event date. 50% of your total balance will get us started preparing for your event.  Balances must be paid the week of your event on all items, rentals and/or service.  We do not delivery any orders unless we receive payment in full.  We do not accept payments on the day of any event or scheduled delivery other than Rental Refundable Deposits.  No Exceptions.

REFUNDS AND RETURNS

There are no refunds on décor and furniture deposits.  NO EXPECTIONS.  All furniture rental deposits are $50.00.  Décor deposits are $200.00.  If you cancel your event, you lose your deposit.  NO EXCEPTIONS.  If you order any item which requires artwork production and cancel your order after drafts have been submitted, you will be charged a $25.00 cancellation fee.  You cannot exchange your deposits for any items or services in-store.  If you provided more than the required amount for your event or rental, you can get a store credit for the remaining balance.  We do not give cash back or refund to cards used.  If you must reschedule your event, you must consult with us first to make sure your rental and we are available for the new date.  We do not charge for rescheduling of an event.   Any item purchased can be returned and refunded as long as it is in its original package and can be resold.  Special item ordered cannot be returned or refunded or exchanged.  Pre ordered of large quantity items cannot be returned, refunded or exchanged.  Custom items cannot be refunded or exchanged such as ribbons, edibles, tee-shirts, photos, bookmarks, cd’s and other personalized orders.  If you order ribbons online and don’t like the ribbon when you pick up, we will not change the ribbon.  We will reprint but you must pay for the reprint and it will be reprinted in a timely fashion.  If you pick up your ribbons on the day of an event and just don’t like them, we will not reprint them the same day unless time allows.  In this case, you will be charged a rush service fee of $10.00 in addition to the cost of the ribbons.  If any personalized items are incorrect due to the company, we will replace it in a timely fashion without charge.  The replacement cannot be altered in any way and must be an exact copy of original with corrections.  We do not guarantee date styles.  The ribbon order form you fill out specifies only 17 characters per line.  If we have to adjust the date from alpha to numeric we will do so to fit your information.  All custom/personalized items by phone can receive one photo via text for approval.  Banners and Step N’ Repeats are sent via email in PDF format only. Customers get one free edit after first text and/or email.  Any revisions after this will cost $10.00 per image texted or emailed payable upfront.  If you order more items and services than you can fit in your venue and cannot get the item or service, you will not be refunded.  Bklynfavors has the right to substitute item, décor style or product look without compromising event’s overall décor.  Decorator/Designer will use their best judgment in selecting the best alternative is something becomes unavailable or job cannot be done specifically as first described.  We will try to provide client with notice before event date, however often we cannot and will provide substitutes for items such as favor description, draping fabric, draping style, venue décor arrangements, floral choices and edible selections.  Some edible items are prepared and designed by offsite bakeries and pastry chefs affiliated with Bklynfavors Party, Print & Events, Inc.

CANCELATIONS

All events must be canceled 30 days from order receipt.  Cancelation of events will incur 40% of your deposit in addition to any third party rental cancelation fees, restocking fees and return of special items ordered on behalf of your event.  Customer will still have to purchase any customized or personalized items prepared for their event.  Décor services arranged two weeks before an event cannot be refunded.  Last minute events will always be 10% - 15%  higher than events booked in advance due to processing and preparations therefore cannot be refunded.  Customers who sign and provide deposits OF ANY KIND for any services and/or items means you have read and understand the above policy AND all of its contents.

THANK YOU FOR YOUR BUSINESS – WE APPRECIATE YOUR PATRONAGE

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