CUSTOMER RENTAL and STORE POLICY * PLEASE READ

Bklynfavors Rental and Purchase Store Policy

DISCLOSURE:

FOR CURRENT CUSTOMERS ONLY - EMERGENCY CONTACT TEXT HELP TO 646-703-2585

After 5:00 pm on Weekends

Bklynfavors provides free delivery, set up and pick up to our clients who purchase packages of $1200.00 or more.  Please note that delivery, set up and pick up does not include OR mean CLEAN UP.  It means breakdown of equipment such as draping, banner and balloon poles, removal of seating, drapes, tables, centerpieces, rugs and other decor that we provide.  Customers must remove food, beverages and used plates, cups and culinary from tables.  Chair covers, chair sashes must be removed and ready at time of pick up.  If your event ends at a specific time, this is the time that we will arrive to break down and remove our rental items.  If the Bklynfavors Pick Up team must remove food, plates, cups, beverage containers from tables to remove the table linen or chair covers and chair ties with your guest's remains on them, you will be charged a clean up fee of $150.00.  If you require us to remove these items, then you must request the service before your event and pay a fee for CLEAN UP services.

CREDIT CARD HOLDERS:

If you use multiple credit cards to pay for your event, please note your refundable deposit will be put back on the last card used.  No exceptions.  If multiple customers are paying with credit card for the same event, all credit card receipts must be signed by the credit card holder before refundable deposits are returned and refundable deposits will be returned to the last card used.  When customers do not return rented item or damage our equipment, Bklynfavors reserves the right to charge the credit card on file for the damaged amount or missing equipment/furniture without prior notification.  We will bring to your attention of any damages or lost rental items and you must settle all financial obligations with 72 hours.  After the 72 hours has expired, your credit card will be billed for the amount of the damages or missing items if and when your refundable deposit does not cover the cost.

  REFUNDABLE DEPOSITS

REFUNDABLE DEPOSITS are to ensure the return in same condition and timely manner of our rental items.  All cash refundable deposits must be picked up in store after your event.  Drivers do not bring cash refunds at time of pick up.  All credit card refundable deposits will be refunded back to the last card used.  If your pick up is a Saturday or Sunday, we are closed on Monday and Tuesday.  All refunds will be returned on Wednesday and Thursday.  This is why it will take 5-7 BUSINESS DAYS to see your refund in your account.  THIS DOES NOT INCLUDE WEEKEND DAY.  National holidays can delay refunds.  Please be mindful that we are closed on Mondays and Tuesdays.  This information is provided to all customers verbally at time of purchase.  Linen that has been picked up and returned must be counted and accessed for damages before we can release your refund.  What this means is once linen has been counted and has no damages such as tears, rips, oil stains, ink or other visible damages that will cause the item to not be rented, then your refund will be returned.  If there are any issues with the linen items, we will contact you buy phone and have the damages presented to you once you visit the store.  Refundable security deposits must be picked up within 60 day from the pick up date.  Any cash refundable security deposits left after 90 days are no longer refundable.

ORDER ADJUSTMENTS

If you have been provided a discount out of the good nature of management for the amount spent and then cancel an item or service from you order, you automatically loose the discount.  MEANING: If the manager reduced the price of particular items to meet your budget and you turn around and cancel the centerpieces a week later.  You will have to pay full price for the other items you were discounted unless you purchase something else in place of the centerpieces that is of equal or higher value.  If you have been provided a discount based on our advertisement.  The advertisement disclosures will be put in place.  MEANING: if you have to spend $1000.00 to get free delivery, set up and pick up and you cancel items off your order that brings your total below $1000.00.  You will no longer qualify for the free perks. Customers cannot decrease from their invoice two week prior their events.  All decor items are already prepared, seating is already scheduled so no changes can be made.  You can add certain items if available billable to invoice at regular price and paid upon adding.  Time frame and delivery changes must be approved by Management.  If we are able to adjust delivery and pick up time frames, we will gladly accommodate.

RENTALS 

There are no refunds on décor and furniture deposits.  NO EXCEPTIONS.  All Furniture and Item rental deposits are $75.00.  Event Services deposits are $200.00.   If you cancel your event, you lose your deposit.  NO EXCEPTIONSAll balances of rentals must be paid in full one week before your event date.  All rentals of furniture, linen, fabric, carpet runners, accessories and equipment are the sole responsibility of the customer who signs this invoice. Rentals are for the duration of a customer’s event or by the day.  Rentals which are pick up on a Friday and Saturday must be returned no later than Sunday by 5:00 pm. Rentals picked up on Sunday must be returned no later than Wednesday by 7:00 pm.  Any rental returned after this time will incur a $20.00 late fee from their refundable deposit.  High end furniture must be retrieved the same or next day.  Next day rentals must be after 11:00 am and furniture must be available for pick up when driver arrives.  If we cannot retrieve furniture at time of pick up, customer will be charged an additional pick up fee.  If you agreed to pick up and return rentals and cannot return the rental and we must pick it up for you, you loose your deposit.  No Exceptions.  Rentals that are returned after Wednesday will forfeit your entire refundable deposit and still must be returned.  Any furniture, equipment, fabric or linen not returned will be considered stolen and reported to the authorities for recovery purposes.  If you rent seating for your event and the seating cannot fit through the door or doors, we are not responsible.  Bklynfavors will not turn furniture upside down, shoved or put on the ground to get your rental inside of a venue.  If we have to take the original seating back to bring another one, you will be charged an additional delivery and pick up fee equal to the original price.  In this instance, we do not guarantee that the rental will be on time for your event.  Customers are responsible for any damages sustained by forcing furniture into venue doorways and stairways.  Furniture that is ripped, stain or broken will forfeit your deposit.  Any damages that are above the refundable deposit amount will be billed to customer's credit card on file for immediate payment.  Do not eat or drink on linen furniture.  Take photos with caution.  Do not sit on arms of chairs, drag to move or remove furniture from venue.  Linen and fabric must be returned in a same condition it was provided.  Rips, heavily stained and severely oiled linen is considered damaged.  Draping fabric drenched in alcohol, food articles and/or beverages of any kind are considered damaged.  Carpet runners returned with gum, candy and any other food particle that cannot be cleaned is considered damaged.  

DELIVERY AND PICK UP

We cannot control weather, traffic, police check points or community activities that close and block streets and major through ways.   All deliveries are scheduled one to two hours before your event is due to start.  Drivers are only considered late if they arrive after your event has started. In this case you will be refunded the delivery fee only.  Drivers are responsible for contacting all clients if they are delayed in any way for pickups and deliveries. Rentals which must be delivered must be delivered and picked up on the scheduled day and time frames.  Once driver arrives with rentals or décor items, customer or representative for customer must be present and available to sign receipts.  All customers have a 15 minute grace period once drivers arrive for delivery and/or set up.  If no one is available to open venue, sign receipts or provide refundable deposit, driver and/or décor staff will have to leave.  Please make sure there is someone available at time of delivery and NOTE, there is always another event to decorate and furniture to deliver after yours and most likely decorators and drivers will not be able to return in time for your event.  If they must return for signatures, you will be charged another delivery fee which will be 50% of your total delivery and pick up fee.  Once driver arrives for pick up, you must surrender rentals.  Driver cannot wait.  If you require more time, you must contact the driver before he leaves to pick up.  If Driver has to wait for you to open gifts and/or take additional pictures, you will be charged $25.00 per 15 minutes deducted from your refundable deposit.  If Driver cannot retrieve equipment, seating or any other items contracted to pick up on the day and time noted on the contract, there will be a $50.00 per day surcharge for every day items are left on venue premises.  We cannot rent seating that is not on our showroom floor.

REFUNDS AND RETURNS

There are no refunds on décor and furniture deposits.  NO EXCEPTIONS.  All Furniture and Item rental deposits are $75.00.  Event Services deposits are $200.00.  If you cancel your event, you lose your deposit.  NO EXCEPTIONS.  If you order any item which requires artwork production and cancel your order after draft (s) have been submitted, you will be charged a $30.00 cancellation fee.  You cannot exchange your deposits for any items or services in-store.  If you provided more than the required amount for your event or rental, you can get a store credit good for 150 days.  We do not give refunds especially for deposit holds..  If you must reschedule your event, you must consult with us first to make sure your rental and we are available for the new date.  We do not charge for rescheduling of an event.   Any item purchased can be returned and refunded as long as it is in its original package and can be resold.  Special item ordered cannot be returned or refunded or exchanged.  Pre-ordered of large quantity items cannot be returned, refunded or exchanged.  Custom items cannot be refunded or exchanged such as edibles, tee-shirts, photos, buttons and other personalized services.  All custom/personalized items by phone can receive one photo via text for approval.  Banners and Step N’ Repeats are sent via email in PDF format only. Customers get two free edit after first text and/or email.  Any revisions after this will cost $10.00 per image texted or emailed payable upfront.  If you order more items and services than you can fit in your venue and cannot get the item or service, you will not be refunded. 

EVENT DECORATING

A $200.00 deposit hold your rentals, services and event date. 50% of your total balance must be collected 30 days before your event and will get us started preparing for your event.  Balances must be paid in full two weeks of your event on all items, rentals and/or services   We do not deliver any services/rentals/orders unless we receive payment in full.  We do not accept payments on the day of any event or scheduled delivery.   No Exceptions.  You can always pay via telephone, request an invoice to pay on your computer or mobile devises or come in to the location.  Customers who have two hours or less for set up must make sure that the venue pulls your tables and chairs.  The time allowed is to get your event ready in a timely fashion.  Tables must be opened and chairs must be unfolded.  For insurance purposes WE WILL NOT RETRIEVE CHAIRS and TABLES FROM CLOSETS, BASEMENTS OR OTHER STORAGE AREAS.  This is the responsibility of the venue.  As your decorators, we will place furniture where it needs to be, however must be on venue floor and opened.  If you ordered a 10 piece table decor and there is only 7 tables at venue, you will not be refunded for additional tables not available.   Once design plans are created and approved they cannot be changed two weeks prior to event.   Bklynfavors has the right to substitute item, décor style or product look without compromising event’s overall décor.  Decorator/Designer will use their best judgment in selecting the best alternative is something becomes unavailable or job cannot be done specifically as first described.  We will try to provide client with notice before event date, however often we cannot and will provide substitutes for items such as favor description, draping fabric, draping style, venue décor arrangements, floral choices and edible selections.  Some edible items are prepared and designed by offsite bakeries and pastry chefs affiliated with Bklynfavors Event Decorators, Inc. 

CANCELLATIONS

In the event the Customer must cancel the contracted services for decorating and rentals on the contract signed, all payments, including the initial non-refundable deposit, paid to date will be forfeited. The Customer may receive a credit minus cost of already ordered/prepared/rented items towards an available future date as agreed upon by Manager of Events of Bklynfavors Event Decorators, Inc. All cancellations must be put in writing and emailed to Manager of Events at: dashawn@bklynfavors.com  PLEASE NOTE:  All cancellation must be in writing and emailed.  We do not accept verbal cancellations in store or via telephone.  Cancellations must entail the following:

Customer Name on order * Order Date and cancellation date * Reason for Cancellation * What if not all is being cancelled.

Customers who sign and provide deposits OF ANY KIND for any services and/or items means you have read and understand the above policy AND all of its contents.

THANK YOU FOR YOUR BUSINESS – WE APPRECIATE YOUR PATRONAGE

Policies, Pricing and Terms are subjected 

to change without prior notice

Comments